Terms & Conditions

Version: 1.0  |  Last Updated: 30 May 2025  |  Domain: lightning-link-au.app

Please read these Terms and Conditions ("Terms") carefully before registering an account or using any services offered on lightning-link-au.app (the "Website"), operated under the brand name Lightning Link ("we", "us", "our" or the "Operator"). By accessing or using the Website, you ("Player", "you", "your") confirm that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and our Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must not use the Website or any of its services.

1. Introduction & Acceptance

1.1. Binding Agreement

These Terms constitute a legally binding agreement between you and the Operator. Your continued use of the Website following any amendment to these Terms shall constitute your acceptance of such amendments.

1.2. Amendments

The Operator reserves the right to amend, modify, or update these Terms at any time. We will endeavour to provide reasonable notice of material changes by posting an updated version on the Website. The date of the most recent revision will always be displayed at the top of this document. It is your responsibility to review these Terms periodically.

1.3. Language

These Terms are written in English. In the event of any inconsistency between any translated version and the English version, the English version shall prevail.

1.4. Contact

For any queries regarding these Terms, please contact our support team at [email protected].

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account registered by a Player on the Website.
• "AUD" means Australian Dollars, the primary currency used on the Website.
• "Balance" means the total funds held in a Player's Account, including real-money funds and any eligible Bonus funds.
• "Bonus" means any promotional credit, free spins, cashback, or other incentive offered by the Operator to Players, subject to specific terms and wagering requirements.
• "Bonus Funds" means funds credited to a Player's Account as part of a promotion that are subject to wagering requirements before they may be withdrawn.
• "Games" means all gaming products and services available on the Website, including but not limited to slots, table games, live dealer games, and any other interactive entertainment.
• "KYC" (Know Your Customer) means the identity and age verification process required by the Operator prior to processing withdrawals or as otherwise deemed necessary.
• "Operator" means the entity operating the Website under the Lightning Link brand.
• "Player" means any individual who has registered an Account on the Website and meets the eligibility criteria set out in Section 3.
• "Prohibited Territory" means any jurisdiction from which access to the Website is restricted or prohibited by applicable law.
• "RNG" means Random Number Generator, the certified software system used to ensure the randomness and fairness of game outcomes.
• "Wagering Requirement" means the number of times a Player must wager Bonus Funds before those funds become eligible for withdrawal.
• "Website" means lightning-link-au.app and all associated pages, subdomains, and mobile applications.

3. Eligibility & Registration

3.1. Minimum Age

The Website is strictly intended for adults. You must be at least 18 years of age to register an Account and use any of the services offered on the Website. By registering, you confirm that you are 18 years of age or older. The Operator reserves the right to request age verification documentation at any time. If you are found to be under 18, your Account will be immediately suspended, all winnings forfeited, and any deposited funds returned to the payment method used.

3.2. Geographic Restrictions

The Website is intended to be used by Players located in jurisdictions where online gaming is legally permitted. It is your sole responsibility to ensure that accessing and using this Website complies with the laws applicable in your jurisdiction. Players from Prohibited Territories are strictly prohibited from registering or using the Website. The Operator reserves the right to block access from any jurisdiction at its sole discretion.

3.3. Registration Process

To open an Account, you must complete the registration form accurately and truthfully, providing:

• Your full legal name;
• A valid email address;
• Date of birth;
• Residential address;
• A chosen username and password;
• Any other information required during registration.

You warrant that all information provided during registration is truthful, accurate, current, and complete. Any false, inaccurate, or incomplete information may result in immediate Account suspension or termination.

3.4. One Account Policy

Each Player is permitted to hold only one (1) Account on the Website. The creation of multiple Accounts by the same individual is strictly prohibited and will result in all Accounts being suspended and any winnings or bonuses being voided. If you already hold an Account and attempt to open another, please contact us at [email protected] to resolve any access issues.

3.5. KYC Verification

The Operator employs robust Know Your Customer (KYC) procedures. You may be required to submit one or more of the following documents:

• Government-issued photo ID (passport, driver's licence, or national ID card);
• Proof of residential address (utility bill or bank statement dated within the past three months);
• Proof of ownership of the payment method used (e.g., front-of-card image, bank statement, e-wallet screenshot);
• Source of funds or wealth documentation where required by our compliance procedures.

Failure to provide satisfactory documentation within the timeframes stipulated by the Operator may result in the suspension of withdrawal rights or Account closure. The Operator will process and store KYC documentation in accordance with our Privacy Policy.

3.6. Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials. You must not share your username or password with any third party. In the event of suspected unauthorised access to your Account, you must notify us immediately at [email protected]. The Operator shall not be liable for any losses arising from your failure to protect your Account credentials.

4. Account Management

4.1. Account Information Updates

You are responsible for keeping your Account information accurate and up to date. Any changes to your personal details must be communicated to the support team promptly. Changes to sensitive details such as name or date of birth may require additional verification.

4.2. Account Closure

You may close your Account at any time by contacting [email protected]. Upon closure, any remaining real-money Balance will be returned to you via your registered payment method, subject to successful KYC completion. Bonus Funds remaining in your Account at the time of closure will be forfeited.

4.3. Operator Right to Suspend or Close Accounts

The Operator reserves the right, without prior notice, to suspend, restrict, or permanently close any Account if:

• You have breached any part of these Terms;
• We suspect fraud, money laundering, or any other illegal activity;
• You have provided false, misleading, or incomplete information;
• Your Account activity poses a risk to the integrity of our platform or other Players;
• Required by applicable law, regulatory authority, or court order.

4.4. Dormant Accounts

An Account is considered dormant if no login activity has occurred for a consecutive period of twelve (12) months. The Operator may apply an inactivity administration fee of up to AUD 10 per month to dormant Accounts. You will be notified before any fee is applied. Once the Balance reaches zero, the Account may be closed. Dormant Account Balances will never be confiscated without reasonable prior notice being given.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

The following payment methods are accepted on the Website for deposits and/or withdrawals:

The Operator reserves the right to amend the list of available payment methods at any time without prior notice. Credit cards are not accepted for gambling deposits in accordance with applicable regulations.

5.2. Deposits

All deposits must be made from payment accounts or instruments held in your own name. Third-party deposits are strictly prohibited. The minimum deposit amount is AUD 10, unless otherwise specified for a particular payment method. Deposits are generally credited to your Account instantly or within a few minutes, depending on the payment method. The Operator does not charge fees on deposits; however, your payment provider may apply their own charges.

5.3. Withdrawals

The minimum withdrawal amount is AUD 20. Withdrawal requests are subject to verification and KYC completion. The Operator aims to process withdrawal requests within the following timeframes:

• E-wallets (PayPal, Skrill, Neteller): within 0–24 hours;
• PayID: within 0–24 hours;
• Debit Cards (Visa, Mastercard): 2–5 business days;
• Cryptocurrency: within 0–24 hours;
• Bank Transfer: 3–7 business days.

Processing times may be extended where KYC verification is pending or where additional checks are required. The Operator reserves the right to request additional documentation prior to approving any withdrawal. All withdrawals will be returned to the same payment method used for the original deposit wherever possible.

5.4. Currency

All transactions on the Website are processed in Australian Dollars (AUD). Currency conversion fees may apply where your payment method operates in a different currency.

5.5. Anti-Money Laundering

The Operator maintains strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policies. We reserve the right to conduct enhanced due diligence on any Account and to report suspicious activity to the relevant authorities in accordance with applicable law. Funds found to be associated with unlawful activity will be frozen and reported accordingly.

6. Bonuses & Promotions

6.1. General Bonus Terms

From time to time, the Operator may offer bonuses, promotions, and special offers to Players. All bonuses are subject to these general terms and any specific promotional terms applicable to the individual offer. In the event of any conflict between specific promotional terms and these Terms, the specific promotional terms shall prevail.

6.2. Wagering Requirements

Unless stated otherwise in the specific promotion terms, the following applies:

• All Bonus Funds are subject to a wagering requirement before they become eligible for withdrawal;
• The wagering requirement will be clearly stated in each promotion's specific terms;
• Wagering requirements must be completed within the validity period stipulated in the promotion;
• Only wagers placed with Bonus Funds contribute toward meeting wagering requirements, unless otherwise stated.

6.3. Game Contribution Rates

Different game categories contribute at different rates to wagering requirements. The standard contribution rates are as follows:

The Operator reserves the right to amend game contribution rates at any time. The most current rates will always be published in the promotions section of the Website.

6.4. Bonus Validity Period

Unless stated otherwise, all Bonuses must be claimed within 30 days of being issued, and all wagering requirements must be completed within 30 days of the Bonus being credited to the Account. Bonuses not claimed or wagering requirements not met within the applicable validity period will automatically expire and be removed from the Account.

6.5. Maximum Bet with Active Bonus

While Bonus Funds are active in your Account, the maximum permitted wager per spin or bet round is AUD 5, unless otherwise stated in specific promotional terms. Placing bets in excess of this limit while Bonus Funds are active may result in the Bonus and any associated winnings being voided.

6.6. Maximum Bonus Winnings

Unless otherwise specified, the maximum amount that may be withdrawn from winnings generated through Bonus Funds is AUD 500 or 5x the Bonus amount, whichever is lower. Any excess will be removed from the Account.

6.7. Bonus Abuse

The Operator employs detection mechanisms to identify bonus abuse, including but not limited to: collusion, the use of low-variance betting strategies to meet wagering requirements with minimal risk, or any pattern of play that in the Operator's reasonable judgement constitutes exploitation of a promotion. Accounts found to be abusing bonuses may have their Bonus Funds and associated winnings voided and their Accounts restricted or closed.

6.8. Promotional Integrity

All bonuses and promotions are offered at the Operator's sole discretion. The Operator reserves the right to modify, suspend, or withdraw any promotion at any time. Players may only participate in each promotion once unless specifically stated otherwise.

7. Games & Fair Play

7.1. Random Number Generator (RNG)

All Games offered on the Website that rely on random outcomes are powered by a certified Random Number Generator (RNG). The RNG is regularly tested and audited by independent third-party testing laboratories to ensure that game outcomes are fair, random, and unpredictable. The Operator makes no guarantee as to the outcome of any game.

7.2. Return to Player (RTP)

Each game has a published theoretical Return to Player (RTP) percentage, which represents the long-term expected return to the Player as a percentage of total wagers. RTP values are displayed within each game's information panel. RTP values are theoretical and do not guarantee individual outcomes.

7.3. System Malfunctions & Technical Errors

In the event of a technical malfunction, software error, or system failure affecting a Game, the Operator reserves the right to:

• Void the affected game round(s);
• Reverse any winnings generated as a result of the malfunction;
• Restore the affected Account Balance to its pre-error state.

"Malfunction voids all pays and plays." The Operator shall not be liable for any losses or missed winnings arising from technical errors or system malfunctions. Players should cease play immediately if they suspect a technical issue and contact support.

7.4. Prohibited Conduct

The following conduct is strictly prohibited and may result in Account suspension, forfeiture of funds, and legal action:

• Use of automated software, bots, scripts, or artificial intelligence to play or influence any Game;
• Collusion with other Players to gain an unfair advantage;
• Exploitation of software bugs or errors;
• Cheating, fraud, or any form of deceptive conduct;
• Use of VPN, proxy services, or other means to mask your true location or identity;
• Chargebacks or fraudulent payment disputes;
• Any other conduct that the Operator determines to be harmful to the integrity of the platform.

7.5. Game Availability

The availability of specific Games may vary based on your location and other factors. The Operator reserves the right to modify, remove, or suspend any Game at any time without prior notice. Participation in any Game constitutes acceptance of the rules of that specific Game.

8. Tournaments & Lotteries

8.1. Tournament Participation

The Operator may from time to time offer tournaments, leaderboard competitions, and prize draws (collectively "Tournaments"). Each Tournament will have its own specific terms including entry requirements, prize structure, duration, and eligibility criteria, which will be published alongside the Tournament promotion.

8.2. Tournament Rules

All Tournaments are subject to these Terms in addition to their specific rules. The Operator reserves the right to:

• Amend, cancel, or suspend any Tournament at any time;
• Disqualify any Player found to have violated Tournament rules or these Terms;
• Make final decisions regarding any disputes relating to Tournament outcomes.

8.3. Prizes

Tournament prizes, unless stated otherwise, are credited as Bonus Funds subject to applicable wagering requirements. Cash prizes, where offered, will be credited directly to the Player's Account Balance. The Operator's decision regarding the awarding of Tournament prizes is final and binding.

8.4. Prize Draws & Lotteries

Where the Operator conducts prize draws or lottery-style promotions, entry is limited to one entry per Player unless stated otherwise. Prize draws are conducted using a verifiably random selection process. Winners will be notified via their registered email address.

9. Intellectual Property

9.1. Ownership

All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof ("Content"), is the property of the Operator or its content suppliers and is protected by applicable intellectual property laws.

9.2. Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website solely for your personal, non-commercial entertainment purposes. This licence does not include:

• Any resale or commercial use of the Website or its Content;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Website or its Content;
• Any downloading or copying of Account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

9.3. Trademarks

The Lightning Link name, logo, and all related product and service names, design marks, and slogans are trademarks of the Operator. You may not use any such marks without the prior written permission of the Operator.

10. Limitation of Liability

10.1. No Warranty

The Website and all services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. The Operator does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2. Limitation

To the fullest extent permitted by applicable law, the Operator shall not be liable for:

• Any indirect, incidental, consequential, special, or exemplary damages;
• Any loss of profit, revenue, data, goodwill, or business opportunity;
• Any damages arising from your use of or inability to use the Website or any of its services;
• Any unauthorised access to or alteration of your Account or data;
• Any bugs, viruses, trojan horses, or other harmful code transmitted through the Website by any third party.

10.3. Maximum Liability

In any event, the Operator's total aggregate liability to you, arising from or in connection with these Terms, shall not exceed the total amount of real-money deposits made by you to your Account in the thirty (30) days immediately preceding the event giving rise to the liability.

10.4. Indemnification

You agree to indemnify, defend, and hold harmless the Operator and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to your use of the Website, your violation of these Terms, or your violation of any applicable law or third-party rights.

11. Dispute Resolution

11.1. Internal Complaints Procedure

If you have a complaint about any aspect of our services, we encourage you to contact our Customer Support team as a first step:

• Email: [email protected]
• Response time: We aim to acknowledge all complaints within 24 hours and provide a resolution within 10 business days.

Please provide as much relevant information as possible, including your Account username, a clear description of the issue, and any supporting documentation.

11.2. Escalation

If you are unsatisfied with the resolution provided by our support team, you may request that the matter be escalated to our Compliance Department at [email protected]. The Compliance Department will conduct an independent review and respond within 20 business days.

11.3. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes not resolved through our internal complaints procedure may be referred to the relevant competent authority or dispute resolution service.

11.4. Finality of Decisions

All decisions made by the Operator regarding disputes, game outcomes, and Account matters are final, except where overturned by an independent dispute resolution body or competent authority. Game history and server logs maintained by the Operator shall be the definitive record of gaming activity.

12. Health & Safety

12.1. Photosensitive Epilepsy

Some Games on the Website may contain flashing lights, rapidly changing images, or patterns that may affect individuals with photosensitive epilepsy or other visual conditions. If you or any person in your vicinity suffers from such a condition, please consult a medical professional before using the Website.

12.2. Screen Time & Wellbeing

Prolonged use of online gaming platforms may cause eye strain, fatigue, or musculoskeletal discomfort. We encourage all Players to take regular breaks, maintain appropriate screen distances, and engage in physical activity. If you experience any adverse health effects from using the Website, please cease use and seek appropriate medical advice.

12.3. Psychological Health

Gambling should be an enjoyable form of entertainment. If gambling is causing you distress, anxiety, or other psychological harm, we strongly encourage you to make use of our Responsible Gaming tools and to seek professional support. Details of available support services are provided in our Responsible Gaming Policy.

13. Responsible Gaming

13.1. Our Commitment

Lightning Link is committed to promoting responsible gaming and protecting vulnerable players. We provide a comprehensive suite of player protection tools including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. Full details of these tools and their operation are set out in our Responsible Gaming Policy.

13.2. Player Protection Tools

Players may access the following tools directly from their Account settings:

• Deposit Limits – Set daily, weekly, or monthly deposit limits;
• Loss Limits – Set maximum daily, weekly, or monthly loss thresholds;
• Session Time Limits – Restrict the duration of individual gaming sessions;
• Reality Checks – Receive periodic notifications of time spent and amounts wagered;
• Cooling-Off Periods – Temporarily suspend your Account for a defined period;
• Self-Exclusion – Permanently or long-term exclude yourself from the Website.

13.3. Support Resources

If you believe you may have a problem with gambling, we encourage you to seek help. Please visit our Responsible Gaming page for a full list of Australian support organisations and helplines available 24/7.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and the Operator with respect to the subject matter herein and supersede all prior agreements, representations, and understandings.

14.2. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

14.3. Waiver

The failure of the Operator to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to by the Operator in writing.

14.4. Assignment

You may not assign or transfer your Account or any rights or obligations under these Terms to any third party without the Operator's prior written consent. The Operator may assign its rights and obligations under these Terms without restriction.

14.5. Force Majeure

The Operator shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemic, war, civil unrest, internet outages, or other force majeure events.

14.6. Third-Party Links

The Website may contain links to third-party websites or services. The Operator is not responsible for the content, accuracy, or practices of any third-party websites. Accessing third-party links is at your own risk.

14.7. Contact Information

For all enquiries, including technical support, account queries, and complaints:

• General Support: [email protected]
• Compliance & Disputes: [email protected]